APPLICABILITY
By visiting this website and/or by placing an order, you explicitly accept our terms and conditions, as set out below. Our terms and conditions may be adjusted overtime.
PRICING
All prices are listed in EURO and include 21% VAT within the EU.
The shipping costs will be displayed upon check-out, when you have specified a delivery address. In the case of international delivery, goods may be subjected to local taxes and/or import duties at your own expense.
CUSTOM CHARGES
Customers outside the EU may incur customs charges levied at the point of delivery, this is not the responsibility of fig. Such charges may be import duties, VAT, handling charges or a combination of all three. We do not reimburse any of these charges and further clarification relating to these should be investigated with the local tax office. We do not declare packages as gifts.
PAYMENT
We support payments via Paypal or card. All card payments are securely handled by Stripe.
SHIPPING POLICY
Orders are carefully packed and processed within 5 working days. We work with Bpost, DHL Express, UPS or DPD, depending on each items destination. The shipping fee will be calculated during check-out.
The estimated time to arrive after dispatched:
DHL Express
Within Europe: 1-2 working days
Worldwide: 3-5 working daysUPS / DPD / POST NL
Within Europe: 3-10 working daysBpost
Belgium: 1-2 working days
We ship from Antwerp, Belgium.
Please take into account that fig. cannot be held responsible for delays that are beyond our control, such as strikes, unexpected closing days, or busy periods (such as Christmas) at the postal service.
After your order is processed, you will receive a track & trace code.
fig. is not responsible for loss, damages, or delays after shipping your order. Nor for any additional costs outside of the EU.
RETURNS
We hope you love your fig., but if for any reason you are not satisfied with your purchase, you have 14 days from the date of delivery to make a return. Please ensure that the items are unworn and new, with all original tags attached. Returns that do not meet our policy will not be accepted and will be returned to the client at their cost.
Please send an email to hello@figlabel.com indicating your order number, and the item(s) you wish to send back. We will assess your request, and provide further instructions for your return as soon as possible.
The customer will be responsible for paying their own shipping costs for returning an item.
All shipping costs are non-refundable. Please also note that we advise returning your item to us using a traceable method, as www.figlabel.com can not accept responsibility for any lost items during shipping.
All sales are final after 14 days.
All SALE items are FINAL, and cannot be exchanged or refunded.
RETURNS OUTSIDE OF THE EU
We do not accept returns or exchanges for orders shipped outside the European Union (EU).
All international sales (outside the EU) are considered final.
Please ensure that you review all product details and sizing information before placing your order. If you have any questions, feel free to contact us before purchasing.
We do not cover return shipping costs or customs fees for any international order.
All sales are final after 14 days.
All SALE items are FINAL, and cannot be exchanged or refunded.
We are happy to answer any questions prior to purchasing, email hello@figlabel.com for further information.
If your item arrives damaged or defective, please contact us within 7 days of delivery with clear photos and a description of the issue. We will assess the situation and may offer a replacement or partial refund at our discretion. fig. is not responsible for loss, damages, or delays after shipping your order.
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Please notice that we are a small business, and our products are limited, if you'd like to use our items for a photoshoot, styling, ... please contact us at hello@figlabel.com prior to purchasing, as we will not accept returns on such orders.
Would you like to sell fig. products in your store?
Get in touch via hello@figlabel.com, we’d love to meet you!
JURISDICTION
All agreements/purchases concluded between the buyer and the seller are subject to Belgian Law. All disputes fall under the exclusive jurisdiction of the Belgian Courts.
SELLER DETAILS
fig., Dodoensstraat 27, 2018 Antwerp, Belgium
BE 0711 681 476